Our client is a family run Memorial Masons who have been trading for 100 years. Based in Rainham, Essex, they are seeking an Office Administrator who has good all-round Admin experience with excellent customer service skills. The Office Administrator will play a pivotal role in maintaining the seamless operation of the company’s service for families in need. You will ensure accurate completion of all Administrative duties throughout the branch, assist in addressing client enquiries via phone and e-mail and manage sensitive documentation with the utmost care. The main day to day duties will be:
- Manage various administrative tasks, which includes the accurate processing of sensitive information and financial invoices.
- Maintain accurate indexed records of accounts, and banking sheets through the bespoke system.
- Communicating regularly with clients through all avenues, be it e-mail, face to face and telephone, as well as preparing letters.
- Effectively c communicate cross-functionally with stakeholders, ensuring transparency with important information.
- Accurately compiling financial data such as branch inventory, credit control metrics and petty cash transactions for weekly reporting to management.
The successful candidate will demonstrate exceptional communication and administrative skills, ensuring strict adherence to regulatory policies and procedures with a high level of accuracy. Must be proficient in computer systems and Microsoft applications. Have knowledge in processing sales and purchase invoices. It is very important to possess strong emotional intelligence, providing empathetic and supportive customer care in sensitive situations. Must be a dedicated team player consistently contributing to a positive work environment. An individual who loves to deliver excellent client service, be detailed orientated, and grasp the importance of following best practices and compliance procedures. A great opportunity to work for a lovely family run business.
Requirements
Preferred Skills:Administration and customer service