An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for a Client Account Manager, the successful candidate will ideally have an import or Export & Customs background/or multi-modal freight ops, cross training will be provided in the areas needed.
Essential to have excellent client interaction skills/commercial awareness.
What is offered:
The company is offering a base salary between £35-40k (Neg) depending on level of experience.
General hours are Monday to Friday 09:00 – 17:30hrs (Some flexibility when required).
30 days holiday + BH/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from a team of hard working, dedicated individuals
Friendly working environment where opinions and fresh ideas are actively encouraged.
Job Description
Client Account Manager
Job Brief:
The role is extremely varied where you will become a key member of an operations team, actively involved in managing export and/or import shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.
Tasks and responsibilities:
Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation including AWBs, CMRs and BOLs.
Submitting Import & Export Customs entries using ASM Sequoia.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
Requirements:
Skills and experience:
Minimum 3 years experience in in a start to finish role in either Air Freight Imports or Exports.
Customs entry experience
Customer service – excellent telephone manner and communication skills.
Computer literate – good level on Microsoft Word/Excel.
In house systems – use of Cargowise One is considered an advantage.
Desired characteristics:
Hard working & enthusiastic with a high level of attention to detail.
A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
Quick problem-solving ability, particularly when working under pressure.
Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
The ability to adapt to changing circumstances.